Privacy & Terms
This page explains how Alfie Says handles information submitted through this website and the general terms that apply when you inquire about or use our services.
Effective date: November 2, 2026
Privacy Policy
Information you provide
If you submit the website inquiry form, you may provide your business name, your name, business type, website address, email address, the service you are interested in, and any additional message you choose to include.
Formspree and form submissions
The website form is processed by Formspree. When you submit it, the information you enter is transmitted to Formspree and forwarded to Alfie Says so we can respond to your inquiry. Formspree may process and retain submission data under its own terms and privacy practices. Please review Formspree’s privacy policy for details about its handling of form data.
How we use information
We use inquiry information to respond to your request, discuss whether our services are suitable for your business, prepare a requested Google Reputation Snapshot, provide requested information, and communicate about a potential or active customer relationship.
Information shared with service providers
We use service providers to operate the website, receive inquiries, communicate with customers, and deliver our services. If you become a customer, providing the service may involve third-party platforms such as Google and review-monitoring, messaging, or reporting providers. Those providers process information under their own terms and privacy practices. We do not sell personal information.
Reviews and customer information
For review-management services, the information available to us depends on the platforms and permissions you authorize. We ask customers to share only information reasonably needed to provide the service. Do not submit sensitive veterinary medical records, payment-card information, passwords, or unnecessary personal information through this website form or ordinary email.
Website data and security
Our website host and technical service providers may collect limited technical information, such as browser, device, and server-log data, to operate and secure the website. No internet transmission or storage method can be guaranteed to be completely secure. We take reasonable steps to limit access to information used to provide our services.
Retention and your choices
We retain inquiry and customer information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, and meet legal obligations. Formspree’s retention of form submissions is also governed by its own policies and settings. You may contact us through the website homepage to request access to, correction of, or deletion of information we hold, subject to applicable recordkeeping requirements.
Children’s privacy
This website and our services are intended for businesses and adults. We do not knowingly collect personal information directly from children.
Changes and contact
We may update this policy as our website, providers, or services change. The current version will be posted on this page. For privacy questions or requests, use the contact form on our homepage.
Service Terms
Service scope
Alfie Says provides review-request workflow support, review monitoring, reporting, and review-response assistance for veterinary clinics and other pet-care businesses, as described in the plan or written service agreement selected by the customer. Exact features depend on platform availability, account permissions, integrations, and the agreed service scope.
Customer responsibilities
Customers are responsible for providing accurate business information, maintaining access to their business accounts, obtaining any required customer permissions or consents, and promptly supplying guidance when a review raises a clinical, legal, safety, privacy, or other sensitive concern. Customers remain responsible for their business operations and communications with their customers.
Review requests and platform rules
Review requests must be neutral invitations for honest feedback. Alfie Says does not create fake reviews, purchase reviews, offer incentives in exchange for reviews, or selectively solicit only positive reviews. Services are subject to the rules and availability of third-party platforms, which may change.
Review responses
Where response assistance is included, the plan will specify whether responses are drafts for customer approval or are posted by Alfie Says under an agreed authorization process. Routine responses may use personalized templates or AI-assisted drafting. Complex, negative, or sensitive reviews may receive individually crafted human-written responses, subject to the agreed plan, monthly volume, and scope. Human-written responses may be provided in English, Spanish, or Portuguese. Sensitive complaints may be referred to the customer for direction. Customers are responsible for the accuracy and appropriateness of business-specific information and any clinical statements.
No guaranteed results
We do not guarantee a particular number of reviews, a specific star rating, search ranking, customer volume, revenue increase, or business outcome. Review activity depends on customers’ independent decisions and third-party platform systems.
Third-party platforms
Google and other platforms are independent third parties. Alfie Says is not affiliated with, endorsed by, or sponsored by Google. We cannot control platform availability, policy changes, account suspensions, review removals, or service interruptions.
Fees, billing, and cancellation
Applicable fees, billing frequency, setup charges (if any), renewal terms, response limits, and cancellation procedures will be stated in the customer’s order or written agreement before service begins. If a written agreement conflicts with these general terms, the written agreement will govern the specific service relationship to the extent permitted by law.
Limitation and changes
To the extent permitted by law, Alfie Says is not responsible for indirect or consequential losses arising from third-party platform decisions, inaccurate information supplied by a customer, or events outside our reasonable control. Nothing in these terms limits rights or remedies that cannot legally be limited. We may update these terms by posting a revised version; material changes to an active customer’s service will be addressed through the applicable written agreement.
Contact
Questions about these terms can be sent through the contact form on our homepage.